Power cuts: We live in Bergamo. We're currently experiencing the

Thanks. I found that during the last power cut and entered the "POD" number. It has no record of any power interruptions and says that there is no planned work.

I'm just guessing there's a failing component at the sub-station that supplies these buildings, it cuts out, and someone is sent to switch it back on again. However the fault isn't being repaired, so it happens again and again. A component needs replacing.

We pay our bills to a2aenergia so I'm guessing we approach them for a reduction in our bills/and or compensation and this would be a good thing to do because without a financial incentive to fix it, this may just keep happening.. does anyone know if there is a formal compensation scheme to which energy suppliers must conform and adhere?