Vodafone

Have you actually got a phoneline? If not, then Telecom have to come first and do that bit before Vodafone can do anything. The holdup could be there.

As Penny says, this is a contract which expects you to have a landline. However, Vodafone give (maybe rent for a small sum, can't remember) you a Vodafone station - a proprietary wireless modem router into which you plug the supplied dongle with SIM, and presupposing you have cell Vod coverage it works without a landline. If you have not received this bit of kit it sounds as if there is something wrong with the contract. Try registering on the Vod site www.190.it or speak directly with them by dialling 190 rather then going through 'the shop'.

All the kit arrived atend of November. Unfortunately we don't have Vodafone cell coverage here but I have registered online via my iPhone and it just keeps showing status as trying to activate line. 

Have accessed their help line va their 800 number as we don't get Vod signal up here. They just keep telling me that there is a problem activating the line. I will have a go at using the dongle on my notebook next time were out and about and can get a signal.