How to Write a Business Email in Italian, Inspired by Eike Schmidt

When digital decorum flew out the window late last year at the stateliest museum in Florence, Eike Schmidt took it upon himself to write a “rules of good email etiquette” manifesto.

As previously reported by BBC News, Schmidt, the director of the Uffizi Galleries since 2015, outlined a number of no-nonsense best practices for his staff to follow in their internal communications. Chief among Schmidt’s pet hates were unnecessary ellipses, over-use of “shouting” in all caps,