NEVER rent a car from Auto Europa / Sicily By Car or through Nova Car Hire, which uses this company in Italy!! Thinking it sounded like a good deal, we hired a car through Nova Car Hire / Auto Europa ex Rome Airport in May 2013. The car we were allocated was already damaged and dirty but the damage was noted on the rental agreement so we thought all would be fine. We returned the car in exactly the same state to central Rome a week later, the car was inspected and OKed. A few weeks later we arrived home to find that Auto Europa had fraudulently altered the check-in document AFTER it had been signed and had taken 600 euros from our credit card. Don't ever hire in Italy through Nova Car Hire or Auto Europa, especially if you are non-EU, as we seem to be a common target for this kind of theft, if you trawl through lots of online reviews. I wish we had before we hired through Nova.
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NEVER rent a car from Auto Europa / Sicily By Car or through Nova Car Hire, which uses this company in Italy!! Thinking it sounded like a good deal, we hired a car through Nova Car Hire / Auto Europa ex Rome Airport in May 2013. The car we were allocated was already damaged and dirty but the damage was noted on the rental agreement so we thought all would be fine. We returned the car in exactly the same state to central Rome a week later, the car was inspected and OKed. A few weeks later we arrived home to find that Auto Europa had fraudulently altered the check-in document AFTER it had been signed and had taken 600 euros from our credit card. Don't ever hire in Italy through Nova Car Hire or Auto Europa, especially if you are non-EU, as we seem to be a common target for this kind of theft, if you trawl through lots of online reviews. I wish we had before we hired through Nova.