This does not only happen in Pisa. Same happened to me in Rome - but worse!I had pre booked everything from home, and paid for the rental. I knew I had to pay for a tank of gas at the airport, and I would be refunded for any gas left in the car - minus a €20 refuel charge (which they charge even if you leave the car with a full tank again - rip off one).At the airport, after 1 hours wait to even get to the desk (only 2 people in front of me when I arrived but everybody seemed to argue about the insurance), I was asked if I wanted an extra full insurance for €110 (4 days). i said no since my credit card covers that. Then they needed to "hold" €1,600 on my credit card for liability!! I said fine, do that I don't want the full insurance. So - they proceed to first charge €103 for a full tank of gas (the tank was small so a full tank was €60 when the warning light was lit btw), had me sign that and that was done. Then it was the €1,600 "hold" on the same card. Turned out that amount pushed me over my limit on that card so I took out another card. "No madame that is not possible. It has to be THE SAME card!!". So I ask them to cancel the first transaction and put it all on the other card."No, that wasn't possible". After a lot of arguing and they just refused to cancel anything I was forced to take the €110extra insurance.So you would think it ended there?? Noooo. I return the car with a full tank of gas. They did actually refund all of the gas except the €20 refuelling charge (for not refuelling the car!!), BUT they had now charged me €36 for an extra cleaning fee!!!So - a rental I though would cost me €76 ended up costing €242 in the end!!!!
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This does not only happen in Pisa. Same happened to me in Rome - but worse!I had pre booked everything from home, and paid for the rental. I knew I had to pay for a tank of gas at the airport, and I would be refunded for any gas left in the car - minus a €20 refuel charge (which they charge even if you leave the car with a full tank again - rip off one).At the airport, after 1 hours wait to even get to the desk (only 2 people in front of me when I arrived but everybody seemed to argue about the insurance), I was asked if I wanted an extra full insurance for €110 (4 days). i said no since my credit card covers that. Then they needed to "hold" €1,600 on my credit card for liability!! I said fine, do that I don't want the full insurance. So - they proceed to first charge €103 for a full tank of gas (the tank was small so a full tank was €60 when the warning light was lit btw), had me sign that and that was done. Then it was the €1,600 "hold" on the same card. Turned out that amount pushed me over my limit on that card so I took out another card. "No madame that is not possible. It has to be THE SAME card!!". So I ask them to cancel the first transaction and put it all on the other card."No, that wasn't possible". After a lot of arguing and they just refused to cancel anything I was forced to take the €110extra insurance.So you would think it ended there?? Noooo. I return the car with a full tank of gas. They did actually refund all of the gas except the €20 refuelling charge (for not refuelling the car!!), BUT they had now charged me €36 for an extra cleaning fee!!!So - a rental I though would cost me €76 ended up costing €242 in the end!!!!