Hertz

I am sorry to hear of your problems with Hertz and hope that you get some redress.  Somehting similar happened to my daughter and her (female) friend in July at Fiumicino with Europcar.They had pre-booked and pre-paid for a car for a long weekend and had even paid a charge for late pick-up.  The BA flight from Gatwick was 2 hours late - but my daughter was still within the late pick-up time.  The Europcar desk had shut so and they had to sleep in the airport till 7am when the desk opened again.  The staff were very unhelpful and would not accept any responsibility saying that it was my daughter's fault.  Rather than eat even further into the weekend my daughter decided to take the car offered and left.  It had a quite a big dent in it - stated on the hire documents - and she thinks this was why the Carabinieri at Ciampino stopped her when she returned the hire car.  This is the only time I have heard of them stopping anyone there!  Europcar will not be getting her custom again.