In reply to A newbie all over again! by Annec
In reply to A newbie all over again! by Annec
They charge either 3 or 4 Euros a month for the rental. That's more in one year then the thing is worth. I bet they'd keep billing the rental until I figure out how to give it back to hem :bigergrin:
In reply to A newbie all over again! by Annec
BTW they need a little sense. The website wanted two phone numbers so I could order my fixed line. How many people without a fixed line have two phone numbers? A phone company demanding a phone number before providing a phone number is shooting itself in the foot.
In reply to A newbie all over again! by Annec
We called Alice up back in December to be upgraded to 7 Meg as they were bombarding us with emails about it.
5+ months later, still stuck on 2 Meg, despite many calls to them and promises and guarantees back in return....
What is really annoying is, we would probably get the full 7 Meg as we are a stones throw from the exchange.
But i guess, as we don't live in a big town/city we will be last to be upgraded...
In reply to A newbie all over again! by Annec
[quote=NickZ;90138]They charge either 3 or 4 Euros a month for the rental. That's more in one year then the thing is worth. I bet they'd keep billing the rental until I figure out how to give it back to hem :bigergrin:[/quote]
Ah, then I suspect the answer to your question is the length of contract you signed :-( Normally they hide the h/w cost in the package price so they can market the modem as "free" - in this case they were at least up front about the rental cost but I'd wager that you're stuck with it for the min duration of the deal. Time for the small print ...
BTW, I liked the 2 phone no's bit ... quite Kafkaesque :-)
In reply to A newbie all over again! by Annec
The only thing I could see in the contract is if I cancel the DSL service in less then 12 months the free install isn't free anymore. But nothing on the modem/router.
Ital have you asked about the 20meg service? Then when they've upgraded everything switch back down to the 7meg
In reply to A newbie all over again! by Annec
No worries. I'm outside the ADSL coverage.
In reply to A newbie all over again! by Annec
BTW they ask for two phone numbers then they email me with a phone number to call that doesn't work from a cell phone.
In reply to A newbie all over again! by Annec
[quote=NickZ;90153]The only thing I could see in the contract is if I cancel the DSL service in less then 12 months the free install isn't free anymore. But nothing on the modem/router.
Ital have you asked about the 20meg service? Then when they've upgraded everything switch back down to the 7meg[/quote]
No we asked about the 7 Meg upgrade, as in our town they haven't upgraded it to ADLS2+ (20 Meg) yet.
Very poor service from them, but what can we do, the rest are just as bad....
As long as you can provide & configure a device of your own to stick in the socket, what business is it of TI's what that device is (they have no practical way of telling anyway)? Buy what you want as soon as the line is installed and working with the supplied modem. Oh, and they won't be interested in taking their modem back, it'll be written off agaonst your contract ... just sling it in a cupboard as a spare.