telecom Italia - they do finally pay you back
Submitted by clombardelli on Sat, 07/23/2011 - 07:44
In reply to A newbie all over again! by Annec
We had ordered a high speed internet line - at a cost of around E30 per month, we were delivered a modem, and a satellite dish was due to be installed. All payments were set up through our bank including the on-going monthly payments. However when it came to install the satellite dish - we were not in an area that we could pick up anything - so no dish installed. It took 12 months of Telecom Italia taking monthly payments, including the annual maintenance fee for a un-used modem that had been returned, before they finally stopped, and then around another 6 months to pay us back - which they did, but the cheques that they gave us were only valid for 60 days, and had we not been in Italy when they arrived they would have been invalid after this time and we would have to start the process again. So my advice would be - put your issue in writing to them, and then send them a reminder every couple of months, enclosing previous correspondence, and you will get your money back.
Thanks for that. Looks like
Submitted by Roddyb on Mon, 07/25/2011 - 07:18
In reply to telecom Italia - they do finally pay you back by clombardelli
Thanks for that. Looks like we are in for the long haul then. I am just amazed that having received our bank details in the past, Telecom have been able to access our account without our authority and we don't seem to have any redress, never mind retrieving the 400 euros they have taken using the direct debit they set up. Never mind, on with the fight!
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