Electricity meter question..We've rented an apartment, however the previous

Electricity meter question..

We've rented an apartment, however the previous tenant didn't pay the electricity bill and the electricity was disconnected.

We've been to the office of the energy company and signed the contracts. We've checked each day but the electricity isn't working.

I spoke with the company this morning who say that the supply is working, but we need to "pull a lever" at the contattore, or meter box.

However that's in a locked cupboard on the ground floor and we do not have a key for that.

The concierge wasn't available on Saturday, so we went back today, but there's nobody there. There was supposed to be, within those hours, but the city is in a red zone, and there is hardly anyone anywhere.

We've asked the landlady who said "phone the previous tenant, he'll know". But it doesn't matter what he knows, we need the key to unlock the cupboard.

We'll go back tomorrow and try again but this is an odd situation. Am I right to think that we should have been given a key for this?

At the moment we're on day ten of the contract and, unless we break into the cupboard to reset the meter, we can't move in..

Thanks,

Mark