Problems with Telecom Italia

Do you have a period for which there is no bill? They arrive every 2 months and you pay line rental in advance and calls in arrears.If you have all the bills and have paid them all then I would suggest writing to them (always write and send the letter "raccomandata andato e ritorno" where you get a document proving they received your letter). In the letter enclose all the bills you have received for the period they are querying and all of the payment slips from the post office or internet. If you pay by some other method then include this proof of payment. In the meantime, it is important to continue to pay new bills that arrive otherwise they will cut you off. In the letter, ask them to send a copy of the "missing" invoice.If, however you did not receive a bill for one two month period, then you will have to pay it (obviously) and it is reasonable to request a bill for that period.Have you registered with the www.187.it website? Here you can see your payments and bills on this website and if it was not too long ago, you may be able to reprint the missing bill yourself.

Thanks Sprostoni for your kind words. Thanks Carole for the tip. I was about to sign up for the email bill but I won't now!

i trhink you've hit the nail on the provebial there Carole. We've had no end of probs with TI and so have a few others we know. Let's not talk about Customer Care or lack of it...when we enquired why an engineer had missed 3 appointments we were told ' do you want this phone line or not' and told in no uncertain terms that if we complained we would be 'put to the bottom of the pile' and have to wait a further 2-3 months for a phone line.# Billing is another minefield with a freind of our been asked to pay for line rental for two months before he had his line installed.You must keep All corespondence and bills for at least 2-3 years because they have a reputation of claiming aledgedly unpaid ammounts from years ago, and then it is up to you to prove you've paid it or it doesn't apply. Good luck gregorio and stick to your guns..