I'm not sure what he is
Submitted by Penny on Thu, 02/21/2013 - 18:12In reply to A newbie all over again! by Annec
Hi Penny, Unfortunately, my
Submitted by Lisa C. on Thu, 02/21/2013 - 19:55In reply to I'm not sure what he is by Penny
Hi Penny, Unfortunately, my friend hasn't explained it all that clearly to me but apparently the stufa is under warranty and now the supplier is sending out a technician to see what the problem is as it isn't working properly. He just bought it in December. His Italian neighbors have told him that he should not pay the technician when he comes tomorrow.
pellet stoves
Submitted by sebastiano on Fri, 02/22/2013 - 04:11In reply to A newbie all over again! by Annec
yes,we bought a pellet stove (with full guarantee) from a specialist store rather than DIY ,a technician came all the way from Brescia(we're in the marche) to "set the parameters"(?) on it's computerized function,and shortly after had to return again it cost us nothing as the purchase along with full guarantee included this service. i think your friends story is more about appropriate purchasing.In any case they should go to where they bought it (hopefully they haven't paid everything yet(?) (never pay everything until you see it "up and running"and demand they send a tecnico at their expense,IMMEDIATELY threaten them with legal action (even if they haven't (yet) got a lawyer.This can be done nicely at first getting heavier.The store not to have further trouble may well simply send them a tecnico without cost and give them the due guarantee.Tell them only buy simple things from that kind of store DIY is definitely a no way or this kind of complex expensive article.
Agreed...
Submitted by Flip on Fri, 02/22/2013 - 05:39In reply to A newbie all over again! by Annec
As Sebastiano rightly says, if you are coughing up €1k+ for any item, get it from a store that specialises or is an agent for that equipment. It may seem like you are getting a good deal by buying it from a DIY type store but if it goes wrong you are usually left in the middle between the store and their supplier, neither one wishing to take responsibility.
Thanks so much everyone. I
Submitted by Lisa C. on Fri, 02/22/2013 - 09:47In reply to A newbie all over again! by Annec